Frequently Asked Questions
Is there a minimum period for a subscription?
There is no minimum period for an IMPACTfox subscription. You have the flexibility to subscribe and unsubscribe as you see fit.
The data I’m seeing in IMPACTfox emails does not match my other tools’ data. What’s happening?
IMPACTfox presents data in the form of percentile rankings among many dozens of businesses in a sector. As a result, there isn’t a direct match possible between the data you see in IMPACTfox and the data you may be getting from other tools. We recommend using IMPACTfox to evaluate your social media team’s effectiveness relative to other businesses in your sector, and then let the team use other tools to focus on what specific improvements are worth testing.
How many accounts from similar businesses are my rankings being calculated among?
This number varies for each business sector. In order to gain maximum accuracy in the ranking calculations, we strive for between 200 and 400 other businesses. Also, to minimize fluctuations in the numbers, we do not include social media accounts with fewer than 100 followers since these smaller numbers can occasionally lead to unnaturally high Interest Scores.
I need to change the email address where I receive my IMPACTfox reports.
If you need to change the email address to which IMPACTfox reports are being sent, please follow these steps:
Create a support ticket by visiting https://impactfox.io/customer-support
In the support ticket, please provide the following information:
• Your business name
• The email address at which you currently receive the reports
• The new email address you want to receive reports at
Our support team will process your request, and you should begin receiving the reports at your new email address within 7 days.
• Your business name
• The email address at which you currently receive the reports
• The new email address you want to receive reports at
Our support team will process your request, and you should begin receiving the reports at your new email address within 7 days.
How do I change my payment information?
Please visit the Manage Subscription Page to change or manage your payment methods.
If you have any other questions or require additional assistance, please feel free to create a support ticket.
How do I cancel?
We’d hate to see you go! But if you have to cancel, please send us a support ticket with the word Cancel as the subject, and we’ll cancel your subscription. If you have any questions before canceling, you can always email us at support@impactfox.io.
I am in a very niche industry, without many other businesses on social media to compare to. Will IMPACTfox work for me?
This is an important question to ask because it’s indeed possible to get scores that fluctuate a lot when there are fewer than 50 businesses to compare with. If you feel that your sector may be very small in its number of businesses, feel free to reach out to us for a complimentary search on a number of businesses by emailing support@impactfox.io.
